Privacy Policy
Last updated: October 14, 2026
Zero Chill ("Zero Chill", "we") runs zerochill.com and the Zero Chill games. This policy explains what personal information we collect, why, who we share it with and the choices you have.
1. What we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Account | Username, email address, password (stored only in encrypted form), country, avatar, and your Honest Money sign-in if you use it | You, or Honest Money if you sign in with it |
| Profile and social | Social accounts you choose to link, players you follow, gifts you send and receive | You |
| Gameplay | Games played, runs, scores, time played, XP, badges, leaderboard positions, Proof of Play days | Your use of the Service |
| Purchases | Items bought, Shard balance, amounts, dates, payment status | You and our payment processors (we never receive your full card number) |
| Prizes | For physical prizes: full name, shipping address and, if you choose, a phone number for the courier | You |
| Referrals | Who invited you, and who you invite | Referral links and codes |
| Device and usage | IP address, device and browser type, approximate location from IP, app install and push-notification tokens, error logs | Your device, cookies and similar tools |
| Support | Messages you send us | You |
2. How we use it
- To run your account, the games, leaderboards, events and prizes.
- To process purchases, deliver items and prizes, and prevent fraud, cheating and payment abuse.
- To credit Proof of Play to your Chill Meter and send it to mineZCU, the service that records Proof of Play rewards.
- To send account messages and, with your permission, emails and push notifications about events and offers.
- To show ads in games that have them, and to measure and improve the Service.
- To meet legal, tax and accounting obligations and to enforce our Terms of Service.
3. Who we share it with
We do not sell your personal information. We share it only with:
- Service providers that host the Service, process payments, send email and notifications, deliver physical prizes and help prevent fraud, under contracts that limit their use of it.
- Honest Money and mineZCU, the related services that provide sign-in and record Proof of Play and mining rewards, when you use those features.
- Ad partners, who may use device information to show and measure ads in games that have them.
- Other players and visitors, who see your username, avatar, country flag, scores, badges and leaderboard positions.
- Authorities and others when the law requires it, or to protect players, the Service or our rights.
- A buyer or successor if Zero Chill is sold or merged, under this policy.
4. Cookies and similar tools
We use cookies and local storage to keep you signed in, remember settings, measure use and support ads. You can block cookies in your browser, but some features may stop working.
5. How long we keep it
We keep account and gameplay information while your account is open. Purchase records are kept as long as tax and accounting law requires, usually up to 7 years. Prize delivery details are kept until the prize is delivered and any follow-up is finished. When you close your account we delete or anonymize the rest within a reasonable time, unless the law requires us to keep it.
6. Security
We use reasonable safeguards such as encrypted connections and limited staff access. No system is completely secure, so please keep your sign-in details private.
7. Children
The Service is not meant for children under 13, and we do not knowingly collect their personal information. Players aged 13 to 17 need a parent's or guardian's permission. If you believe a child under 13 has an account, contact us and we will delete it.
8. Where your information is processed
Zero Chill is based in the United States and our providers may process information in the US and other countries. Where the law requires it, we use appropriate safeguards for these transfers.
9. Your choices and rights
- You can view and update your profile in your account, and turn off marketing emails and push notifications at any time.
- Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or limit certain uses, and to complain to a data protection authority.
- Philippines: you have the rights of a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), including the right to be informed, to access, to correct, to object and to erasure.
- European Union and United Kingdom: we rely on our contract with you, our legitimate interests, your consent (for marketing and some cookies) and legal obligations.
- US states with privacy laws: we do not sell personal information. You may ask about, correct or delete your information, and we will not treat you differently for doing so.
To make a request, contact us as shown below. We may need to confirm your identity first.
10. Changes
We may update this policy. If a change is significant, we will give notice on zerochill.com or by email before it takes effect.
11. Contact
Zero Chill. Privacy requests and questions: help.honest.money.